Terms of Service

These terms govern your use of the SocialHolmes API and website. By creating an account or calling the API you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

Where we have signed a separate written agreement with you, that agreement governs wherever the two conflict.

You are responsible for keeping your API keys secret and for everything done with them. A key can be rotated or revoked from the dashboard at any time; do that immediately if you believe one has been exposed.

You must give accurate account details and keep them current. One person or company, one account — accounts may not be shared or resold as accounts, though you are free to build a product on top of the API and charge your own customers for it.

The API returns information that is already public — pages and profiles any logged-out visitor can see. What you do with that information is your responsibility, and the law that applies to it is the law where you and your users are.

You may not use the service to build profiles of private individuals for harassment, stalking or doxxing; to make decisions about a person's employment, credit, housing or insurance; to train systems whose purpose is any of the above; or in any way that breaks the law that applies to you.

You may not attempt to circumvent rate limits, probe the service for vulnerabilities without our written permission, or resell raw API access as though it were your own infrastructure.

We may suspend an account that is doing any of these, and we will tell you why.

We do not claim ownership of the information the API returns to you; it is not ours to own. We make no warranty that any particular piece of it is accurate, complete or current — it is a reading of a public page at a moment in time, and the page belongs to somebody else.

You are the controller of whatever you store. If the information includes personal data, the obligations that come with holding it are yours: a lawful basis for processing it, a retention period, and answering the people it concerns.

We do not retain the results of your runs beyond what is needed to deliver them to you and to answer a support question about them. See the Privacy Notice.

The service is prepaid. You buy credits and spend them per result delivered, at the rates published on the pricing page. A run that returns fewer results than you asked for costs less; a run that returns nothing costs nothing.

Credits do not expire. There is no subscription, no seat fee and no monthly minimum.

Published rates may change. A change applies to credits bought after it takes effect, never to credits already in your balance.

Credits are refundable while unspent, at your request, for ninety days after purchase. We refund to the original payment method.

Spent credits are not refundable, with one exception: where a run was billed but failed on our side, we credit it back. If you think that has happened, tell us and we will look at the run.

We aim to keep the service available and we publish what it is actually doing on the status page. We do not promise a specific uptime figure unless we have agreed one with you in writing.

The platforms the API reads from are operated by other people. They change, and sometimes they break. We fix what we can, as fast as we can — but a platform changing is not a failure we can promise never happens.

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

Our total liability to you for any claim is limited to what you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, including lost profits or lost data.

Nothing here limits liability that cannot lawfully be limited, including for death, personal injury, or fraud.

You may stop using the service at any time and ask for any unspent credits back under the refund clause above.

We may suspend or close an account that breaches these terms, that is being used unlawfully, or where we are required to. Except where the law or the seriousness of the breach prevents it, we will tell you first and give you a chance to put it right. On closure we refund unspent credits.

We may update these terms. Where a change materially affects you we will give notice by email to the address on the account at least thirty days before it takes effect, and continuing to use the service after that is acceptance. The date at the top is always the date of the current version.

Questions about these terms go to team@socialholmes.com.

These terms are governed by the law of Italy, and the courts of Italy have jurisdiction — without affecting any right you have as a consumer to bring a claim where you live.